RightRun Terms of Service

Effective Date: September 1, 2025

Welcome to RightRun! We want you to know and understand your rights and our rights relating to the provision of the Services (as defined below). Please review them carefully. 

Here’s a summary of some key terms, and read the full policy below:

• We respect your privacy. See how we collect, use, share, and protect your personal information in our Privacy Policy.

• You must be at least 13 years old or meet the minimum age requirement in your country to create an account.

• You can cancel your subscription or delete your account at any time.

• You own your content, but give us a right to use it.

• You must comply with our Acceptable Use Policy and we can disable access to your account or content if you act in violation of our rules.

• RightRun is not liable for your activities and no warranties are made by RightRun.

• We can suspend or terminate your account if you violate our Terms.

• You agree to arbitrate if there is a dispute between us under the laws of the United States of America in the state of Massachusetts.

Terms of Service

The RightRun websites, related mobile applications and services (collectively, the “Services”) are made available to you subject to these Terms of Service (the “Terms”), which includes the Acceptable Use Policy, and in accordance with RightRun's Privacy Policy (the “Privacy Policy”). More information about the Services may be found at [insert website here]. The Services are provided to you by RightRun, LLC. and throughout these Terms “RightRun” or “we” refers to the relevant service provider providing the Services to you. You agree to comply with these Terms and any supplemental terms which RightRun makes available to you on the Services, which shall form part of the Terms. RightRun reserves the right to review accounts and user actions on the Services to ensure compliance with our Terms. BY ACCESSING, USING OR UPLOADING OR DOWNLOADING ANY INFORMATION OR MATERIALS TO OR FROM THE SERVICES, OR BY INDICATING YOUR ASSENT TO THESE TERMS BY CREATING AN ACCOUNT, CLICKING “SIGN UP” OR ANY SIMILAR MECHANISM, YOU ARE AGREEING TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES. This agreement was written in English. To the extent a translated version of the Terms conflict with the English version, the English version controls.

If you access or use the Services on behalf of a company or other entity, you represent that you have authority to bind such entity and its affiliates to these Terms and that it is fully binding on them. In such a case, the term “you” will refer to such an entity and its affiliates. If you do not have authority, you may not access or use the Services. These Terms contain disclaimers of warranties and limitations on liability that may be applicable to you.

Notice Regarding Dispute Resolution: These Terms contain provisions that govern how disputes between you and RightRun are resolved, including an agreement to arbitrate, which will, with limited exception, require you to submit claims you have against us to binding and final arbitration and limit you to claims against RightRun on an individual basis, unless you opt-out in accordance with the instructions below.

Registration and Accounts

The Services are intended solely for persons who are at least 13 years old or such a higher age as required in your country to use the Services. If you are under the legal age to form a legally binding contract in your jurisdiction, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

If you are a parent or legal guardian of a RightRun user under the legal age to form a binding contract in your jurisdiction, you agree to be fully responsible for the acts or omissions of such user, including any breach of these Terms. Notwithstanding, RightRun reserves the right to refuse access to the Services by users under certain ages under the legal age, in our sole discretion.

To use the Services, you must register. In doing so, you agree to: (a) provide true, accurate, current and complete information about yourself (“User Data”) and (b) maintain and promptly update the User Data. You agree that RightRun may use your User Data to provide Services that you access or use and as otherwise set forth in these Terms and our Privacy Policy. You also agree to create only one account for your own personal use and not share your account or RightRun subscription with others. You agree that all activities associated with your account on the Services reflect authentic activities undertaken by you. If you provide any User Data that is inaccurate or not current, you have created multiple accounts, or RightRun has reasonable grounds to suspect that such User Data is inaccurate or not current, RightRun has the right to suspend or terminate your account and refuse current or future use of the Services. In consideration of your use of the Services, you represent that you are not a person barred from receiving services under the laws of any applicable jurisdiction.

You are solely responsible for maintaining the confidentiality of the password associated with your account and for restricting access to your password, your computer and mobile device while logged into the Services. You accept responsibility for all activities that occur under your account or from your computer and mobile devices. You agree to immediately notify RightRun of any unauthorized use of your account or password, or any other breach of security, and confirm that you understand all risks of unauthorized access to User Data and any other information or content you provide to RightRun. The use of unique and complex passwords is highly recommended for security reasons.

You may register for or log-in to your account via a third-party network, such as Apple. If you do so, you will authorize RightRun to pre-populate the registration and other relevant information fields of your account and/or to use such third-party credentials to log you into your account, based on those companies’ privacy policies. If you connect your account to a third-party network, you agree to comply with the terms and conditions and policies applicable to such third parties.

By virtue of certain Services connecting to third-party APIs, you hereby agree to be bound by those providers’ terms of service and privacy policies in connection with your use of such Services.

Payments and Fees

Payments

To pay any fee, you must designate and provide information about your preferred payment method (e.g., credit card, online payment service, a third-party platform, like Apple App Store or Google Play, or any other payment method made available by RightRun) (the “Payment Method”). If you provide your payment information, you authorize us and certain third-party service providers, payment card networks and payment processors to receive, store, and encrypt your payment information. You may switch to a different Payment Method or update your information by visiting [link website login page]. If you paid through the Google Play or Apple App Store, you may change your Payment Method through the corresponding store account. No refunds or credits will be provided by RightRun, other than as set forth in these Terms. If your payment provider determines that there are fraudulent charges on your account resulting from use of your Payment Method at the Services, please contact us immediately at customerservice@rightrunapp.com. 

Fees

In order to access certain functionality of the Services, you may be required to pay subscription fees. Subscription fees, along with any required taxes, are payable in advance. Changes in rates will take effect at the beginning of the next billing date. You agree to pay the subscription fees, and other charges you incur in connection with your RightRun account, whether on a one-time or subscription basis. RightRun reserves the right to increase subscription fees, any associated taxes, or to institute new fees at any time upon reasonable advance notice.

Auto-Renewal

Subscription fees will be billed automatically at the start of your monthly billing date or annual period, as applicable. These fees will auto-renew until your subscription is downgraded or terminated. Your subscription fee will be the same as your initial charges unless you are otherwise notified in advance. You may cancel your subscription at any time, as described below.

Cancellation

Cancellation of Subscription

If you signed up through the Apple App Store, you may cancel your subscription through the corresponding store. The cancellation of a subscription will go into effect at the end of your current billing cycle. When your subscription ends, your account will remain and become a free subscription. You can renew your subscription at any time without opening a new account, although the subscription fees may have increased. You can delete your account at any time.

Free Trials

Your subscription may start with a free trial. The free trial period for any subscription will last for the period of time specified when you signed up. Free trials may not be combined with certain other offers, unless otherwise specified. If you begin your subscription with a free trial, we will begin billing your Payment Method for subscription fees at the end of the free trial period of your subscription unless you cancel your subscription prior to the end of the free trial period. Your Payment Method will be authorized for up to approximately one month of service as soon as you register for a free trial. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the Payment Method if you cancel prior to the end of your free trial period. You may cancel your subscription at any time by going to your account settings. 

Beta Features

RightRun may make certain features available to you as part of a beta release, early access program, or similar opportunity to test or use product functionality ("Beta features"). Beta features may not be supported and may require you to update your version of the Services. Use of Beta features is at your own risk and you understand that they may contain errors, design flaws or other problems. The Your Feedback section of this policy applies to any feedback you provide related to Beta features. Beta features may be changed or deprecated, and we may remove access at any time without notice.

Ownership of and Use of Content

You own, or otherwise have the right to grant the rights and licenses set forth in these Terms, the information, data, text, software, sound, photographs, graphics, video, messages, posts, tags, or other materials you make available in connection with the Services (“Content”), whether publicly posted, privately transmitted, or submitted through a third-party API. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display any Content and any name, username or likeness that you post on or in connection with the Services in all media formats and channels now known or later developed without compensation to you. This license ends when you delete your Content or your account.

You agree that RightRun is not responsible for, and does not endorse, Content posted on the Services. If your Content violates these Terms or is otherwise illegal or contrary to applicable law, you may bear legal responsibility for that Content. As between you and RightRun, any Content will be non-confidential and non-proprietary and we will not be liable for any use or disclosure of Content. You acknowledge and agree that your relationship with RightRun is not a confidential, fiduciary, or other type of special relationship, and that your decision to submit any Content does not place RightRun in a position that is any different from the position held by members of the general public, including with regard to your Content. Your Content will not be subject to any obligation of confidence on the part of RightRun other than as set forth in our Privacy Policy and your privacy controls, and RightRun will not be liable for any use or disclosure of any Content you provide.

The Services may provide you with the ability to mark certain Content that you submit to the Services as private, public, or available only to select users of the Services. RightRun will maintain the privacy of such Content in accordance with your elections. However, if you do not elect to mark your Content as private or available for a limited group of users, or later change such designation to allow such Content to be made available to anyone, you are responsible for the public nature of the content. Please review our Privacy Policy for more information on how to manage your privacy controls.

You give us permission to use your profile name, profile photo, and information about your activities and actions you have taken, including your use of third-party products, services, or devices, in ads, offers and other commercial contexts on the Services without compensation to you. For example, we may show other users that you use a certain device, product, or service available from a third-party that has partnered with RightRun.

As noted in our Privacy Policy, we may suggest routes, challenges, or other activities on RightRun that may interest you, users you may want to follow, or new features that you may want to try. We also use algorithmic ranking to determine what type of content (such as activity, post, route recommendation) to show in your feed. The main parameters for these recommendations may include your preferred activity type, interaction patterns with app content (e.g., impressions, clicks), uploaded activities (e.g., frequency or duration of runs), app usage (e.g., challenge participation), and basic demographic and location information, where relevant. We may also consider your social network on RightRun (e.g., if someone you follow joined a challenge). For example, we may recommend challenges based on your previous activity history, engagement with similar content, and activity within your network of followed users.

Depending on your settings, RightRun may use algorithmic ranking to determine the order of activities in your feed. You can adjust your display preferences to choose between a "Personalized" feed (prioritizing activities you're most likely to engage with) or "Latest Activities" (in chronological order).

The Services are for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell for any commercial purposes any portion of the Services, use of the Services or access to Content.

You are granted a limited, non-exclusive right to create a text hyperlink to the Services for non-commercial use only, provided such link does not portray RightRun or any of its products or services in a false, misleading, derogatory or otherwise defamatory manner, and provided further that the linking site does not contain any pornographic, illegal, offensive, harassing or otherwise objectionable material. You are further granted a right to implement any RSS feeds located on the Services for your personal, non-commercial use, solely as described on the Services. We reserve the right to revoke these licenses generally, or your right to use specific links or RSS feeds, at any time, with or without cause.

You understand that use of certain features of the Services may require you to purchase third party equipment or materials (e.g., GPS systems). While RightRun may recommend the equipment or materials of certain third party suppliers, RightRun shall have no responsibility for your acquisition or use of any third party equipment or materials and does not guarantee that third party equipment or materials will function with the Services or will be error-free.

You understand that you are responsible for any charges associated with sending communications via your device. You hereby acknowledge that you have the right to communicate with your contacts via the Services.

You represent and warrant that: (i) you are authorized to create your account, whether individually or on behalf of an organization; (ii) you own the Content posted by you on or through the Services or otherwise have the right to grant the rights and licenses set forth in these Terms; (iii) the posting and use of your Content on or through the Services does not and will not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy and data protection rights, publicity rights, copyrights, trademark and/or other intellectual property rights; and (iv) you agree to pay for all royalties, fees, and any other monies owed by reason of Content you post on or through the Services.

Content and Conduct Restrictions

RightRun’s Acceptable Use Policy describes restrictions on content and conduct and is incorporated by reference into these Terms. You agree to comply with this policy. 

You understand that you, and not RightRun, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Services. RightRun may, in accordance with applicable law, screen, monitor, hide, restrict, refuse or remove any Content that violates the Terms or is otherwise objectionable. Please note, this does not guarantee the accuracy, integrity or quality of such Content.

You understand that by using the Services, you may be exposed to Content that is offensive, indecent, objectionable or illegal. You agree to bear all risks associated with the use of any Content available in connection with the Services, including any reliance on the accuracy, completeness, or usefulness of such Content.

If you believe Content posted to the Services violates our standards or these Terms, please report it to us. For more information on the action we may take against RightRun accounts that are found to be in violation of these Terms and our standards, and what to do if you believe action has been taken in error, please see rightrun.ai.

Interactions with RightRun Users

The Services serve as a venue to connect users of RightRun in a virtual environment. As a neutral facilitator, RightRun is not directly involved in interactions between users. Accordingly, we do not control the truth, accuracy, quality, legality, or safety of postings made by users. We also do not confirm the identity, qualifications, background, or abilities of users.

You should exercise common sense and good judgment when interacting with others via the Services.

If you choose to use our features to invite contacts, share your activity data, or communicate with others, RightRun may request contact information. By providing this, you confirm that you have permission to do so and authorize RightRun to use such information in accordance with our Privacy Policy.

Third Parties

Third-party products and services offered on the Services are provided directly by those third parties. When you interact with or purchase such offerings, you are contracting directly with the third party, not with RightRun.

RightRun is not responsible for transactions, terms, or outcomes resulting from your engagement with third-party services, even if accessed through our platform.
YOU AGREE THAT RightRun SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR DEALINGS WITH THIRD PARTIES.

We may provide links to other websites or resources. RightRun does not control, endorse, or take responsibility for content, products, services, or materials available on those sites.

 

The term RightRun, the RightRun logo, the look and feel of the Services, and all other RightRun logos and product and service names are the exclusive trademarks of, and are owned by, RightRun, LLC., and you may not use or display such trademarks in any manner without RightRun’s prior written permission. Any third-party trademarks, service marks, product names, company names, or logos displayed on the Services are the property of their respective owners. Reference to any products, services, processes or other information by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by RightRun.

RightRun reserves all rights not expressly granted hereunder.

Claims of Infringement

The Digital Millennium Copyright Act (“DMCA”) provides recourse for copyright owners who believe that material appearing on the internet infringes their rights under U.S. copyright law. RightRun also reviews claims of trademark infringement. If you believe in good faith that materials hosted by RightRun infringe your copyright or trademark rights, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work or trademark claimed to have been infringed (or, if multiple copyrighted works or trademarks located on the Services are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow RightRun to locate the material on the Services; (d) the name, address, telephone number, and e-mail address (if available) of the complaining party; (e) a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright or trademark owner, its agent, or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Please be advised that RightRun will not respond to complaints that do not meet these requirements. We may share your information with third parties when we forward DMCA compliant notifications, which will be forwarded as submitted to us without any deletions. If RightRun determines that the materials alleged to infringe your copyright or trademark rights do not require removal, RightRun will remove those materials only pursuant to a court order declaring the content or use of the materials unlawful.

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Counter-notices must include the following information: (a) your name, address, and telephone number; (b) the source of the content that was removed; (c) a statement under penalty of perjury that you have a good-faith belief that the content was removed in error; (d) a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located; or, if your address is outside of the United States, for any judicial district in which RightRun may be found, and that you will accept service of process from the person who provided the original complaint; and (e) a physical or electronic signature (for example, typing your full name).

Notices and counter-notices with respect to the Services must meet the then-current statutory requirements imposed by the DMCA (see https://copyright.gov/title17/92appb.html) and should be sent to the agent identified below. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there may be penalties for false claims under the DMCA.

Agent to Receive Notices of Claimed Infringement:

RightRun Copyright Agent
18 Walnut St
Auburn, MA 01501 USA
admin@rightrunapp.com

Your Feedback

You may have the ability to provide comments, feedback, suggestions, ideas, original or creative materials, and other communications regarding the Services and the information and services we make available through the Services (collectively, “Feedback”). If you provide Feedback, you hereby grant to RightRun a worldwide, non-exclusive, transferable, assignable, sub-licensable, perpetual, irrevocable, royalty-free license to copy, distribute, create derivative works of, publicly display and perform and otherwise exploit such Feedback and to use, make, have made, sell, offer for sale, import and export products and services based on such Feedback. For this reason, do not send RightRun any Feedback that you do not wish to license to us as set forth above.

Disclaimer of Warranties and Liability

THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND CONTENT AVAILABLE THROUGH THE SERVICES ARE PROVIDED TO YOU “AS IS” AND WITHOUT WARRANTY. RightRun AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS HEREBY DISCLAIM ALL WARRANTIES WITH REGARD TO SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND CONTENT, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

RightRun IS INTENDED FOR USE ONLY WITHIN THE UNITED STATES. BY USING THE SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE LOCATED IN THE UNITED STATES.

RightRun AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS MAKE NO WARRANTY THAT:
(a) THE SERVICE WILL MEET YOUR REQUIREMENTS;
(b) YOUR CONTENT WILL BE AVAILABLE OR THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
(c) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE;
(d) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; AND
(e) ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

YOU EXPRESSLY AGREE THAT RightRun IS NOT PROVIDING MEDICAL ADVICE VIA THE SERVICES. THE CONTENT PROVIDED THROUGH THE SERVICES, INCLUDING ALL TEXT, PHOTOGRAPHS, IMAGES, ILLUSTRATIONS, GRAPHICS, AUDIO, VIDEO AND AUDIO-VIDEO CLIPS, AND OTHER MATERIALS, WHETHER PROVIDED BY US OR BY OTHER ACCOUNT HOLDERS OR THIRD PARTIES, IS NOT INTENDED TO BE AND SHOULD NOT BE USED IN PLACE OF:
(a) THE ADVICE OF YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS,
(b) A VISIT, CALL, OR CONSULTATION WITH YOUR PHYSICIAN OR OTHER MEDICAL PROFESSIONALS, OR
(c) INFORMATION CONTAINED ON OR IN ANY PRODUCT PACKAGING OR LABEL.

SHOULD YOU HAVE ANY HEALTH-RELATED QUESTIONS, PLEASE CALL OR SEE YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER PROMPTLY. IF YOU HAVE AN EMERGENCY, CALL YOUR PHYSICIAN OR 911 IMMEDIATELY.

YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF ANY CONTENT PRESENTED ON THE SERVICES, AND YOU SHOULD NOT USE THE SERVICES OR ANY CONTENT ON THE SERVICES FOR DIAGNOSING OR TREATING A HEALTH PROBLEM. THE TRANSMISSION AND RECEIPT OF OUR CONTENT, IN WHOLE OR IN PART, OR COMMUNICATION VIA THE INTERNET, EMAIL, OR OTHER MEANS DOES NOT CONSTITUTE OR CREATE A DOCTOR-PATIENT, THERAPIST-PATIENT, OR OTHER HEALTHCARE PROFESSIONAL RELATIONSHIP BETWEEN YOU AND RightRun.

YOU EXPRESSLY AGREE THAT YOUR ATHLETIC ACTIVITIES (INCLUDING, BUT NOT LIMITED TO, RUNNING, CYCLING, OR FOLLOWING A RightRun TRAINING PLAN) CARRY CERTAIN INHERENT AND SIGNIFICANT RISKS OF PROPERTY DAMAGE, BODILY INJURY, OR DEATH, AND THAT YOU VOLUNTARILY ASSUME ALL KNOWN AND UNKNOWN RISKS ASSOCIATED WITH THESE ACTIVITIES, EVEN IF CAUSED IN WHOLE OR IN PART BY THE ACTION, INACTION, OR NEGLIGENCE OF RightRun OR OTHERS.

YOU EXPRESSLY AGREE THAT RightRun DOES NOT ASSUME RESPONSIBILITY FOR THE INSPECTION, SUPERVISION, PREPARATION, OR CONDUCT OF ANY RACE, CONTEST, CHALLENGE, OR GROUP ACTIVITY THAT UTILIZES THE SERVICES, INCLUDING ANY THAT ARE ORGANIZED BY OTHER USERS OR THIRD PARTIES.

YOU EXPRESSLY AGREE TO RELEASE RightRun, ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, REPRESENTATIVES, EMPLOYEES, PARTNERS, AND LICENSORS (THE “RELEASED PARTIES”) FROM ANY AND ALL LIABILITY IN CONNECTION WITH YOUR ATHLETIC ACTIVITIES AND/OR USE OF THE RightRun WEBSITE, MOBILE APPLICATIONS, CONTENT, SERVICES, OR PRODUCTS (INCLUDING, WITHOUT LIMITATION, ANY RightRun TRAINING PLAN), AND PROMISE NOT TO SUE THE RELEASED PARTIES FOR ANY CLAIMS, ACTIONS, INJURIES, DAMAGES, OR LOSSES ASSOCIATED WITH SUCH USE.

YOU ALSO AGREE THAT, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, THE RELEASED PARTIES SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH:
(a) YOUR USE OR MISUSE OF THE SERVICES;
(b) YOUR USE OR MISUSE OF EQUIPMENT OR PROGRAMS CREATED OR LICENSED BY RightRun (INCLUDING, WITHOUT LIMITATION, ANY TRAINING PLAN) WHILE ENGAGED IN ATHLETIC ACTIVITIES;
(c) YOUR DEALINGS WITH THIRD-PARTY SERVICE PROVIDERS OR ADVERTISERS AVAILABLE THROUGH THE SERVICES;
(d) ANY DELAY OR INABILITY TO USE THE SERVICES EXPERIENCED BY YOU; OR
(e) ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, OR CONTENT OBTAINED THROUGH THE SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF RightRun HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

BECAUSE SOME U.S. STATES DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY (SUCH AS EXCLUSIONS FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES), SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

IN ENTERING INTO THIS RELEASE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE THE BENEFITS OF, SECTION 1542 OF THE CALIFORNIA CIVIL CODE (AND ANY SIMILAR LAW OF ANY OTHER STATE), WHICH PROVIDES:

"A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR."

RightRun DOES NOT ENDORSE YOUR CONTENT OR ANY OTHER USER’S CONTENT AND DISCLAIMS ALL RESPONSIBILITY OR LIABILITY FOR ANY LOSS, DAMAGE,

INJURY, OR OTHER CLAIM ARISING OUT OF CONTENT POSTED TO OR ACCESSED THROUGH THE SERVICES.

THE MAXIMUM AGGREGATE LIABILITY OF RightRun TO YOU UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF:
(a) FIFTY DOLLARS ($50); OR
(b) THE TOTAL AMOUNT YOU PAID TO RightRun FOR USE OF THE SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

Indemnity

You agree to indemnify and hold RightRun and its subsidiaries, affiliates, directors, officers, agents, representatives, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Content you submit, post, transmit or otherwise seek to make available through the Services, your use of the Services, your athletic activities which generate the Content you post or seek to post on the Services (including, but not limited to, athletic activities in connection with any contests, races, group runs, or other events which RightRun sponsors, organizes, participates in, or whose Services are used in connection with), your connection to the Services, your violation of the Terms, your violation of any data protection or privacy laws, or your violation of any rights of another person or entity. Your rights with respect to RightRun are not modified by the foregoing indemnification if the laws of your country of residence, applicable as a result of your use of our Services, do not permit it.

Dispute Resolution

The following provisions regarding arbitration, class-action waiver, opt-out rights, and time limitations apply to all users of the Services. The Services are intended for use only within the United States and are not offered to users residing outside the U.S.

Arbitration

The parties shall use their best efforts to settle any dispute, claim, question, or disagreement directly through good-faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration. Except for disputes relating to the RightRun’s intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents) or if you opt out of this agreement to arbitrate, all claims arising out of or relating to this Agreement and your use of the Services shall be finally settled by binding arbitration administered by JAMS in accordance with its provisions and procedures for consumer-related disputes, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to this Agreement, including, but not limited to, any claim that all or any part of this Agreement is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court; provided, however, that the arbitrator will not have authority to award damages, remedies, or awards that conflict with this Agreement. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. To the extent the filing fee for the arbitration exceeds the cost of filing a lawsuit, RightRun will pay the additional cost. You and RightRun hereby expressly waive trial by jury. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if RightRun is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act.

The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and that the right to discovery may be more limited in arbitration than in court.

Class-Action Waiver

The parties further agree that any arbitration shall be conducted in their individual capacities only, and not as a class action or other representative action. If any court or arbitrator determines that the class-action waiver set forth in this section is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

Exception—Litigation of Small Claims Court Claims

Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may also seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.

Thirty-Day Right to Opt Out

You have the right to opt out and not be bound by the arbitration- and class-action-waiver provisions set forth in this section by sending written notice of your decision to opt out The notice must be sent within 30 days of registering to use the Services; otherwise, you shall be bound to arbitrate disputes in accordance with these Terms. If you opt out of these arbitration provisions, RightRun also will not be bound by them. In addition, if you elect to opt out of these arbitration provisions, RightRun may terminate your use of the Services.

Time Limitation on Claims

You agree that any claim you may have arising out of or related to your relationship with RightRun and these Terms must be filed within one year after such claim arose; otherwise, your claim is permanently barred.

Choice of Law and Forum

Any action related to these Terms, the Content, the Services, or your relationship with RightRun shall be governed by, and construed and interpreted in accordance with, the laws of the State of Massachusetts, without regard to its conflict of laws principles. Subject to the section entitled “Dispute Resolution,” the parties irrevocably agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in or embracing Waltham, Massachusetts. Each party consents to the personal jurisdiction of such courts and waives any objection to the venue or forum.

If any party brings legal action against another party to enforce these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees, court costs, and other expenses in addition to any other relief granted.

Except where prohibited by applicable law, any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arises or be forever barred.

This section applies solely to users located within the United States.

Operation of the Services

The Services are provided by RightRun, LLC. from its offices within the United States of America.

RightRun, LLC18 Walnut StAuburn, MA 01501 USA

RightRun makes no representation that the Content or the Services are appropriate or available for use in other locations. Access to or use of the Content or the Services from territories where such access or use is illegal is prohibited. 

Termination

You agree that RightRun may, under certain serious circumstances and without prior notice, immediately suspend or terminate your account and/or access to the Services. Cause for such suspension or termination shall include, but not be limited to, (a) breaches or violations of the Terms or other incorporated agreements, policies or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the Services (or any portion thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, and/or (g) nonpayment of any fees owed by you in connection with the Services. In some cases, you may have the right to appeal, for example, as described in our Acceptable Use Policy. Termination of your account may include (x) removal of access to all offerings within the Services, (y) deletion of your information, files and Content associated with your account, and (z) barring further use of the Services. Further, you agree that all suspensions or terminations for cause shall be made in RightRun’s sole discretion and that RightRun shall not be liable to you or any third party for any suspension or termination of your account or access to the Services. The following Sections shall survive termination of your account and/or the Terms: Content and Conduct, Clubs, Proprietary Rights, Your Feedback, Disclaimer of Warranties and Liability, Indemnity, Choice of Law and Forum, and General.

General

You agree that no joint venture, partnership, joint controllership, employment or agency relationship exists between you and RightRun as a result of the Terms or your use of the Services. The Terms constitute the entire agreement between you and RightRun with respect to your use of the Services. The failure of RightRun to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. You may not assign, delegate or otherwise transfer your account or your obligations under these Terms without the prior written consent of RightRun. RightRun has the right, in its sole discretion, to transfer or assign all or any part of its rights under these Terms and will have the right to delegate or use third party contractors to fulfill its duties and obligations under these Terms and in connection with the Services. RightRun’s notice to you via email, regular mail or notices, posts, or links on the Services shall constitute acceptable notice to you under the Terms. A printed version of the Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Section titles and headings in the Terms are for convenience only and have no legal or contractual effect. Any rights not expressly granted herein are reserved.

Modification of the Terms and Services

Certain provisions of the Terms may be supplemented or superseded by expressly designated legal notices or terms located on particular pages on the Services. RightRun reserves the right to update the Terms at any time and for any reason in its sole discretion. RightRun will notify you in advance of any material changes to the Terms. By continuing to access or use the Services after we have provided you with notice of a modification, you are agreeing to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Services and delete your account.

RightRun and its third party service providers may make improvements and/or changes in the Services, products, services, mobile applications, features, programs, and prices described at any time and for any reason in its sole discretion. For example, the mobile application may download and install upgrades, updates and additional features in order to improve, enhance, and further develop the Services. RightRun reserves the right at any time to modify or discontinue, temporarily or permanently, the Services or any portion thereof with or without notice. You agree that RightRun shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.

Support and Questions

For questions regarding the Services and these Terms, please contact us via email at admin@rightrunapp.com. 

Acceptable Use Policy

Effective Date: September 1, 2025

RightRun's Terms of Service establish restrictions on content and conduct on RightRun as outlined in this Acceptable Use Policy. In short, you may not use the Services, or assist or encourage any other party, to engage in any of the restricted Content or Conduct described below. We also expect you to honor the RightRun Community Standards.

Content restrictions

Prohibited content includes publishing, transmitting, distributing, or storing content, material, information or data that:

Illegal

• is illegal or promotes illegal activities, including in relation to

  • sexual exploitation or abuse, including of minors

  • terrorist or radical extremist content

  • export control or sanctions laws

Abusive

• is threatening or harassing

• is hateful or discriminatory

• is violent, graphic, or advocates violence

• is sexually obscene

• may be harmful to minors

• promotes or encourages self-harm, eating disorders, or suicide

• violates RightRun’s misuse policy 

Inauthentic, false, or infringing on rights

• is fraudulent or contains false, deceptive or misleading statements, claims or representations, including

  • misinformation or disinformation

  • impersonation such as of a person, company, or brand

• is inauthentic, including

  • manipulating data used for rankings, leaderboards, or competitive metrics

  • posting activities that do not reflect authentic activities completed by you

  • directing people outside of the platform to participate in financial schemes, sexual exploitation, or to otherwise encourage inauthentic interactions

• violates any privacy, publicity or other personal rights, including

  • defamation

  • doxxing

  • posting media that you do not have permission to share

  • sharing other people’s personal information without their consent

• infringes, dilutes, misappropriates or otherwise violates any intellectual property, including copyrights, patents, trademarks, trade secrets or other proprietary information—including unauthorized use of domain names

Malicious, or harmful to systems

• is harmful to or interferes with the Services or any third party’s networks, equipment, applications, services or websites (e.g., viruses, worms, Trojan horses, etc.)

• is intended to or likely to deceive, mislead or defraud others through phishing or social engineering techniques.

Conduct restrictions

Prohibited conduct includes:

Excessive automated, bulk, or spammy, or burdensome activity

• using any automated system, including “robots,” “spiders,” “offline readers,” to access the Services in a manner that sends more requests to RightRun than a human can reasonably produce in the same period of time by using a conventional web browser

• creating accounts in bulk

• using extensions or other means to bypass limits on automated interactions such as likes, reactions, or comments

• taking any action that imposes, or may impose, at our sole discretion, an unreasonable or disproportionately large load on our infrastructure

Unauthorized access or use of information

• accessing any content on the Services through any technology or means other than those provided or authorized by the Services

• collecting or harvesting any information relating to an identified or identifiable individual, including account names and information about users of the Services, from the Services

• distributing, or disclosing any part of the Services in any medium, including by any automated or non-automated “scraping”

• using the Services in a manner for which they are not intended, at our sole discretion, (e.g., employee tracking or automotive mileage reimbursement purposes);

• submitting to the Services or to RightRun any personally identifiable information, except as necessary for the establishment and operation of your account

• executing any form of network monitoring or running a network analyzer or packet sniffer or other technology to intercept, decode, mine or display any packets used to communicate between the Service's servers or any data not intended for you

Harmful or malicious activity against systems or Services

• attempting to disrupt, degrade, impair or violate the confidentiality, integrity or availability of the Services or the computers, services, accounts or networks of any other party including denial of service attacks, or any activity that typically precedes attempts to breach security such as scanning, probing or other testing or vulnerability assessment activity, or engaging in or permitting any network or hosting activity that results in a deny list or other blockage of RightRun internet protocol space

Unauthorized use of the Services

• accessing the Services to monitor its availability, performance or functionality

• permitting any third party to access the Services unless approved by RightRun

• copying, framing or mirroring any part of the Services

• using, copying, modifying, creating a derivative work of, reverse engineering, decompiling or otherwise attempting to extract the source code of the software underlying the Services or any part thereof, unless expressly permitted or required by law, and in any case, without providing prior written notice to RightRun

• bypassing the measures we may use to prevent or restrict access to the Services, including features that prevent or restrict use or copying of any content

• removing any copyright, trademark or other proprietary rights notices contained in or on the Services

Inflammatory or Disruptive Behavior
Users are expected to interact respectfully within the app. The following behaviors are not allowed:

• Sending unsolicited, repetitive, or promotional messages to other users

• Using messaging to advertise, promote a business, or seek attention inappropriately

• Repeatedly requesting engagement (e.g., friend requests or responses) in a way that disrupts others' experience

• Misusing the app's features in ways unrelated to its intended athletic or activity-tracking purposes

• Attempting to bypass enforcement actions, such as creating a new account after being suspended

Reporting content

Learn how to report content on RightRun that you believe violates the law or RightRun’s policies.

You can report content you believe violates the law or RightRun’s Community Standards, this Acceptable Use Policy or any other part of RightRun’s Terms of Service:

• In the product, on our website, and RightRun mobile applications, users can click the report option next to the content or user account. From there, users will be able to access a reporting flow to provide reviewers with more context about the nature of their report.

• Contact us and submit a report here: Report an Issue. 

Content Review and Enforcement

Learn how we approach content review and enforcement.

We take user reports seriously and take appropriate actions based on our policies, taking context into account where relevant, and the results of our investigation.

• Context includes potential exposure to other users, for example, where content is posted on public surfaces on RightRun. We expect athletes to be respectful of the community and others when posting content.

• We may proactively review content to determine whether it violates our policies. In some cases, we may use automated detection to surface content for human review, or in limited cases, to block content. In all cases, a human reviews any appeals.

If we determine that content violates our Terms of Service, including this Acceptable Use Policy, or our Community Standards, we may take action such

• as to remove content, to revoke or limit access to features, and/or to suspend or block account access. 

Appeals

Learn how we handle appeals against our content review and enforcement decisions.

When we remove content, suspend an account, restrict access to features, or take any other action against a user’s content or account, or when we do not have sufficient information to take action on a user report, we notify the account owner using the email address on file. These notices offer the opportunity for users to appeal these decisions by getting in touch with human reviewers who can read and evaluate their appeals.

• If the user wishes to appeal an enforcement decision against their content or account or a decision not to act on their report, they can contact us via admin@rightrunapp.com or by replying directly to the email notification of the decision, for up to six months after the date of the decision, to provide information explaining why they believe the decision was taken in error.

• When submitting an appeal, users should tell us the reason they are appealing the decision, including any context or background information that could help us understand their case. They may submit screenshots or any additional content they believe will be helpful to our reviewers to consider.

• Once an appeal is received, a human will review the original decision against our policies and guidelines to determine whether the determination of a violation and/or the enforcement action taken were warranted. Such decisions typically include granting the appeal, requesting more information, or denying the appeal.

• We will communicate our decision by responding to the email we received from the appealing user. 

©  2025 RightRun

 

RightRun Privacy Policy

Effective Date: XX, XX XXXX

Your privacy is very important to us. Before we get to the details, here’s a summary of our key privacy practices. Click on the links to learn more and read the full policy below. 

Privacy Summary

Collection, Use, and Sharing of Data

• Do we sell your personal information for monetary value?

  • Yes

• Do we sell aggregated information for monetary value?

  • Yes

• Do we share your personal information with third parties that are not service providers?

  • Yes, with your consent

• Do we share your personal information for targeted advertising?

  • Yes, with your consent

• Do we use sensitive categories of data, like health information?

  • Yes, with your consent

• Do we use your contact list?

  • Yes, with your consent

• Do we delete your personal information when you request account deletion?

  • Yes, unless it is necessary to provide the RightRun services or required by law

• Do we retain your data after you request deletion of your account?

  • No, unless it is necessary to provide the RightRun services or required by law

 

Privacy Controls

• Can you control who sees your activity and content?

  • Yes

• Can you control who sees your location-based activity?

  • Yes

• Are your activity and profile privacy controls public (set to “Everyone”) by default?

  • Yes, if you are 18 years of age or older

• Can you download and delete your personal information?

  • Yes

• Do all users nationwide have the same suite of privacy controls?

  • Yes

Tracking

• Do we track your device location while you are not using our app?

  • No

• Do we track your device location to provide RightRun services to you?

  • Yes, with your consent

• Do we use non-essential cookies?

  • Yes, with your consent

• Do we track your browsing activities on other sites?

  • No

• Do we listen to you using your device microphone?

  • No

Communication

• Do we give you advance notice when we make important changes and updates to our Privacy Policy?

  • Yes

• Do we send you marketing communications?

  • Yes, unless you have opted out, or, where required, with your express consent

• Do we send you push notifications on mobile devices?

  • Yes, with your consent

Privacy Policy

Introduction

RightRun’s privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls, and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”). Please also read our Terms of Service, which set out the terms governing the Services.

RightRun is headquartered in Waltham, Massachusetts, USA. The Services are provided to you by RightRun, LLC. Throughout these Terms “RightRun” refers to the relevant service provider providing the Services to you.

This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls.

If you have any questions about our privacy practices, this Privacy Policy, or would like to contact us or our Chief Operating Officer, you can do so by the email or addresses below or via admin@rightrunapp.com. 

RightRun, LLC

18 Walnut St
Auburn, MA 01501 USA
Attn: Legal
admin@rightrunapp.com

Information RightRun Collects

RightRun collects information about you, including information that directly or indirectly identifies you, if you or other RightRun users choose to share it with RightRun. The sources from which we collect this personal information fall into three categories: information you provide, information we collect automatically, and information we collect from other sources. For example, based on how you interact with RightRun and the Services, we may collect information when you track, complete, or upload activities using the Services. RightRun also collects information about how you use the Services. In addition, you may choose to share information about yourself, your friends, and your activities with RightRun. 

Account, Profile, and User Activity

We collect account information such as your name, email address, date of birth, gender, weight, username and password that helps secure and provide you with access to our Services.

Profile, activity and use information is collected about you when you engage in activities such as choosing to upload a photo, video, post, or activity (including date, time and geo-location information as well as your speed and pace and perceived exertion), join a club or challenge, add your equipment usage, view others’ activities, or otherwise use the Services.

Location Information

We collect and process location information when you sign up for and use the Services. We do not track your device location while you are not using the Services. In order for most of our core features (e.g., GPS activity tracking and route generation) to function, you must grant us permissions in your device’s privacy controls to track your device location while you use the Services.

If you would like to stop the device location tracking, you may do so at any time by adjusting your device settings.

Content You Share

We gather information from photos, videos, posts, comments, messages,ratings, reviews, and other content shared on our social platform. We also collect metrics and ratings when you engage in a route generation. 

Contacts’ Information

You can choose to add your contacts’ information by connecting your contacts from your mobile device or social networking accounts to RightRun. If you choose to share your contacts with RightRun, we will access and store your contacts’ information to identify potential connections and help you connect with each other. 

Connected Devices and Apps

We collect information from devices and apps you connect to RightRun in accordance with the consent you give when you authorize the connection to RightRun. For example, you may connect your built-in iOS Weather app, Calendar app, or Mail app to RightRun to enhance your experience by providing suggestions based on information it knows.The information generated from your connections with these third-party devices and apps will be passed along to RightRun. You may update your connected devices and apps preferences at any time in your settings. 

Health Information

RightRun may collect or infer health information, such as heart rate. Certain health information may be inferred from sources such as heart rate or other measurements, including power, cadence, and weight or other indicators. Where health information can be used to uniquely identify you, it is considered personal information, and sensitive personal information under certain laws.

Before you can upload health information to RightRun, you must give your explicit consent to the processing of that health information by RightRun. You can withdraw your consent to RightRun processing your health information at any time.

Payment Information

When you make a payment on RightRun, you will be asked to provide payment information such as your payment card or other payment details. We use STRIPE compliant third-party payment services who may store your credit card information in accordance with applicable standards.

Third-Party Accounts

RightRun allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Meta, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services through Third-Party Accounts, we will collect information you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account providers and is provided to RightRun under their privacy policies. You can generally control the information we receive from these Third-Party Accounts using the privacy controls in your account with them.

Technical Information, Cookies, and Log Files

We collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information. Learn more about how we use cookies and manage your preferences by visiting our Cookie Policy.

The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. IP addresses may be linked to session IDs, athlete IDs and device identifiers.

Other Information

We may collect information directly from you or through our service providers, such as when we collect your feedback through surveys.

We may also collect information about you from other RightRun users such as when they give you kudos or comment on your activities.

How RightRun Uses Information

RightRun uses the information we collect and receive as described below.

To provide the Services

We use the information we collect and receive to provide the Services, including providing you with the ability to:

• Record your activities and analyze your performance. For example, to compare your past efforts, analyze your training, and—with your consent—use your heart rate information to provide you with performance analysis. We may also match your GPS activities to specific segments or routes to analyze your efforts against those of other users and to establish leaderboards.

• Interact with other users. For example, we use personal information, including your name, avatar, athlete ID, and content you choose to share to compete in events, follow other users, message other users, and use other app features.

• Manage your training. For example, to set goals and use your training dashboard.

• Explore new places to go. For example, to discover routes or segments where you can engage in your activity. Similarly, if several users run a specific route, that information may be used to suggest the route to other users.

• Provide AI Features. For example, we use machine learning or artificial intelligence, including large language models, to detect anomalies on leaderboards, generate route recommendations, or provide personalized training guidance.

• Share insights with the RightRun community. For example, by sharing your public reviews and photos of specific routes or segments. We may also analyze your public photos from specific routes or segments to attach characteristics to those routes or segments (such as shaded, waterfalls, flowers).

• To contact you regarding the Services. We use your contact information, which includes name and email address, so we can contact you when needed regarding the Services, for example, to notify you about material changes to our terms.

Subject to your privacy controls, your information, including parts of your profile, username, photos/videos, users you follow and who follow you, clubs you belong to on RightRun, your activities, the devices you use, your online status, and kudos and comments you give and receive will be shared on RightRun so that you may be able to participate in the Services, for example to show your place on a leaderboard. Certain information (e.g., your name, and some profile information) is also available to non-users on the web. Your precise location information, such as where you run or ride, may also be shared on RightRun or to non-users, in accordance with your privacy controls.

Regarding our products or features using machine learning or artificial intelligence, including large language models, ("AI Features"), we use the information we collect to enhance the quality, reliability, and/or accuracy of our AI Features by creating, developing, training, testing, improving, and maintaining AI and ML models run by RightRun or our service providers. We use aggregated, de-identified information for AI Features where possible for their purpose. Depending on your privacy controls and sharing permissions, we also may use personal information such as health and location information for AI Features, for example, to provide you with training analysis and recommendations.

To customize your experience

We use the information we collect and receive to customize your experience. For example, we may suggest segments, routes, challenges, or clubs on RightRun that may interest you, users that you may want to follow, or new features that you may want to try. 

To provide you with targeted commercial content

We use the information we collect and receive to serve you with relevant promotions, subject to your notification and email preferences. For example, if we see you are an active user who has been on a monthly subscription plan for an extended period of time, we may serve you a promotion to switch to a discounted annual plan. Or if you are an active user who has never subscribed, we may send you an offer for a free subscription trial. In addition, we use cookies and other tracking technologies, including SDKs and other mobile analytics to inform targeted advertising and serve relevant ads. Learn more and manage your preferences by visiting our Cookie Policy.

To protect you and the Services, as well as minors

We use the information we collect and receive to protect users, enforce our Terms of Service, Acceptable Use Policy, and Community Standards, and promote safety. For example, to help us find and remove content that violates our terms, such as hate speech or spam, as well as suspend or terminate accounts that share such content. We use automated tools to assist us in protecting and safeguarding you and other users and to keep the Service secure, for example to detect misuse and bad actors. RightRun reserves the right to review accounts and user actions on the Services to ensure compliance with our Terms. You can learn more about how to report content that violates our terms and standards here.

We also use device information and information contained in log files, including IP address, to maintain the security and integrity of our Services.

To enhance safety and privacy for our younger users, we use dates of birth to help confirm that an athlete is old enough to use RightRun, and to help provide an age-appropriate experience on RightRun and the Services, including Messaging.

To assist you with a support request

We use the information we collect and receive to provide support in response to your requests and comments. Depending on your request, this may require us to access your account, for example, to troubleshoot or replicate a reported issue.

To improve our Services

We use the information we collect and receive, including feedback you provide, to conduct research, and to analyze, develop, troubleshoot, increase functionality, and otherwise improve the Services. To do this, RightRun may use third-party analytics

providers to gain insights into how our Services are used, using aggregated data, and to help us improve the Services.

To communicate with you

We may also use the information we collect and receive to market and promote the Services, activities and events on RightRun, including using email and push notifications, in accordance with your preferences. We may also contact you for partnership opportunities, when investigating alleged violations of our terms, or to send proactive customer support messages.

To process your subscription

We use the information we collect to process your subscription, including using your location data to determine your country pricing.

Service Providers

We may share your information with third parties who provide services to RightRun such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, to promote RightRun or display information that may be relevant to your interests on the Services or other websites or services.

Publicly Available Information

When you join the RightRun community as an individual of 18 years of age or older, your profile and your activities are set to be viewable by everyone by default. Your name and other profile information is viewable by other RightRun users, and if your profile visibility is set to “Everyone,” this information is also viewable by the public, including in search engine results. Additional information and content you share may also be viewable, subject to your privacy controls. For example, your media content, and routes may be accessed by other RightRun users and non-users or viewable on publicly accessible RightRun pages or in search engine results.

We provide a variety of privacy controls to manage the sharing of your information and encourage our users to adjust their controls to align with their desired experience.

Sharing Information and Activities using your RightRun privacy controls

We share your information with other RightRun users and the public in accordance with your privacy controls. For example, if your profile and your activities are set to be viewable by followers only, then a RightRun user will not be able to see your uploaded activities, photos, or detailed profile information until after you have granted the RightRun user permission to follow you.

Targeted Advertising

We may use the information we collect and receive about you to provide you with targeted advertising if you accept non-essential cookies using our cookie banner or are receiving marketing communications. If you accept the cookie banner, you may opt-out of targeted advertising by clicking the “Do Not Share My Personal Information” link in the footer below or in our app by clicking on the “Personal Information Sharing” link in your Privacy Controls and following the instructions. You can also update your cookie preferences at any time here. You can update your email preferences at any time. Your device may also allow you to opt out on iOS or Android.

Third Party Services Connected via API or Other Integrations

We enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with RightRun to offer an integrated feature, such as a challenge sponsor, media streaming, or tracking device. You can choose to share your profile data and activity data (including private activities) with these third parties. Information collected by these third parties is subject to their terms and policies and may not provide you with the same privacy controls that are available on RightRun (for example, hiding a specific address or the start and end points on activity maps). RightRun is not responsible for the terms or policies of third parties.

If you choose to use a Third-Party Account to login to RightRun, we share only the information necessary for the third-party to enable you to login and to protect and secure your information. You can also share your activities with your contacts via text, email, or on social media applications like Meta, Instagram, and Twitter. If you link your RightRun account to other social networks and share your activities, they may be viewable on such third-party platforms, and may include your location information. You should use caution when sharing information via third parties and you should carefully review the privacy practices of such third parties.

Aggregated Information

RightRun may de-identify and aggregate personal information you and other users provide in connection with the Services (“Aggregated Information”). This type of data does not identify you personally and may include generalized insights about app usage, activity trends, route popularity, demographics, performance, or participation in challenges. RightRun may use or share Aggregated Information with third parties for business, research, or development purposes—such as improving running experiences in U.S. cities or helping partners better understand general trends among users of their products or services.

Subsidiaries and Acquirers of our Business or Assets

We may share your information with our subsidiaries, who are required to handle your personal information in accordance with their own Privacy Policies.

If RightRun becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.

Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is compelled by or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process, or otherwise permitted by law. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service or fraud or abuse of RightRun or its users; (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

Managing Your Privacy Settings

Privacy Controls

RightRun offers several features and settings to help you manage your privacy and share your activities. We provide the same suite of privacy controls to all of our users worldwide. Most privacy controls are located in your privacy controls page, but some are specific to individual activities, athletes, routes, or features. RightRun provides you the option to make your profile visible to Everyone or Request to Follow; and to make your activities visible to Everyone, only your Followers and you, or Only You. You can also hide certain details, such as your heart rate, from being viewed by others on individual activities. 

Adjust Notification and Email Preferences

RightRun offers various ways to manage the notifications you receive. You can choose not to receive certain email notifications by indicating your preferences. You may also unsubscribe from these emails by following the instructions contained at the bottom of these messages. In our app, you can access your “Push Notifications” in the settings menu. Where permitted by local regulations, we may opt you into marketing-related communications if you substantially interact with the Services or purchase a subscription. We may also send you periodic communications asking if you would like to opt into receiving marketing-related communications.

If you receive marketing communications from one or more of our subsidiaries, you must opt-out individually from each subsidiary you are receiving brand-specific marketing from.

Any administrative or service-related emails (for example, to confirm a purchase, to notify you of pricing changes, to deliver a training plan you requested, or provide an significant update to our policies, etc.) may not offer an option to unsubscribe as they are necessary to provide the Services you requested. You are responsible for providing us with a valid email address and keeping it updated to ensure you get these email notifications.

Updating Account Information

You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. You can use this to correct any inaccurate personal information in your account. If you need further assistance please contact RightRun at customerservice@rightrunapp.com. 

Deleting Information and Accounts and Downloading Your Data

You can delete your data using our self-service tools. 

To delete your account, follow the instructions provided here. After you make an account deletion request, we permanently and irreversibly delete your personal information from our systems, including backups. Once deleted, your data, including your account, activities and place on leaderboards cannot be reinstated. Following your deletion of your account, it may take up to 45 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law.

Note that we do not have control over content you have shared directly or publicly with others, such as segments you created on RightRun, photos or videos on other social media platforms, or that others may have copied. In other words, content or information may remain available after you have deleted your account or deleted specific information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.

RightRun also provides you the option to remove individual activities you have posted without deleting your account. Once removed, the activities may remain on RightRun's systems until you delete your account.

Children's Privacy

Our services are not intended for, nor directed to, children under 13 years of age. We use technical measures to help prevent children under 13 years of age from creating an account and therefore do not knowingly collect personal information from anybody under 13 years of age. If you are under 13 years of age, do not use the Services.

How We Protect Information

RightRun implements measures to ensure that your information is treated securely and consistently with the terms in this Privacy Policy. We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of your information and designed to protect against unauthorized use, disclosure, or access to personal information.

In addition, you can take steps to protect your account and information such as creating a unique password for RightRun that is not easily guessed and that you don't use anywhere else, not sharing your password with others, and promptly reporting suspicious activity or unauthorized account access.

Your Legal Rights & How to Exercise your Legal Rights

Privacy laws provide certain rights to users in certain jurisdictions. Below are rights that may be available to you under applicable laws.

Access and Portability

You have the right to know, and request access to, the personal information we collect, use, share, or otherwise process about you. You can access much of your information by logging into your account. If you require additional access, please contact us at admin@rightrunapp.com. 

Rights to Rectify, Restrict, and Delete

You have the right to rectify, restrict, or delete personal information, including by requesting that we correct (rectify) where inaccurate, restrict, or delete your personal information on your behalf. Note that these requests are subject to certain limitations, for example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to process transactions and facilitate customer requests, and for certain other business purposes described in this Privacy Policy.

You can rectify, restrict, or delete much of your information by logging into your account, such as to edit your profile, delete content like photos or videos you have posted, remove individual activities from view, delete individual activities, or delete your account. You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance please contact RightRun at admin@rightrunapp.com. 

To delete your account, click here. See section above on Deleting Information and Accounts for more information about this process. If you need assistance, please contact us at admin@rightrunapp.com. After we receive and validate your deletion request, we will delete your personal information, as well as direct our service providers to delete your personal information, unless an exception applies.

Right to Complain

You may raise a concern about our use of your information (and without prejudice to any other rights you may have) by contacting us through our Report an Issue Form.  Regarding the right to complain, you may also report concerns to your local data protection supervisory authority.

Notice for Residents of Certain U.S. States

If you reside in certain U.S. states—such as California, Colorado, Connecticut, Montana (as of October 1, 2024), Oregon, Texas, Utah, or Virginia—you may have additional rights under your state's consumer privacy laws (“U.S. State Privacy Laws”) regarding how your personal information is collected and used in connection with the RightRun app.

These rights may include:

• Right to Access: You can request details about the personal information RightRun has collected about you—such as your name, email, fitness activity data, run history, and location data—as well as how we use it, who we may have shared it with (e.g., for analytics), and why.
   

• Right to Delete: You can request that we delete your personal information, including your running logs, route history, or fitness tracking data, unless we need to retain it for legal, security, or operational reasons (like preventing fraud or maintaining service reliability).
   

• Right to Correct: If any of the information you’ve shared with us (such as age, weight, or profile details) is inaccurate, you can request corrections.
   

• Right to Opt-Out: You may have the right to opt out of:
   

  • The sale of your personal data (RightRun does not sell personal data, but if that changes, you’ll be notified).
     

  • The use of your information for targeted advertising based on your activity or location.
     

• Right to Data Portability: You can request a copy of your personal information in a portable format—such as your running history, fitness progress, or leaderboard activity—so you can transfer it to another service.
   

• Right to Non-Discrimination: Exercising your privacy rights won’t affect your access to the core features of RightRun. We won’t deny you services, charge different prices, or provide a different level of service because you made a privacy request.
   

Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information. For information on how to submit a request or appeal a decision, please see our [Privacy Policy] or contact us at [your support email or link].

Access and Portability

Under U.S. State Privacy Laws, you have the right to make a free request regarding your right to know about the personal information we collect, use, and share two times in any 12-month period. Provided we can validate your request, we will make the disclosure no later than 45 days after receiving your request, unless we request an extension. In the event that we reasonably need a 45-day extension, we will notify you of the extension within the initial 45-day period.

Right to non-discrimination

You have the right not to receive discriminatory treatment for the exercise of your privacy rights under State Privacy Laws. We will not discriminate against you for exercising any of your U.S. State Privacy Law rights.

Right to opt out of personal information sales or shares

We do not sell your personal information for monetary value. However, under certain privacy laws, some non-monetary sharing of personal information with third parties – for example to provide you with targeted advertising for RightRun on other platforms – may be considered a “sale” or “share” of personal information. To the extent such laws may consider this a sale or share of personal information, RightRun does not “sell” or “share” your personal information for analytics or to serve you with targeted advertising on other platforms unless you accept non-essential cookies using our cookie banner. 

You have the right to direct us to not “sell” or “share” your personal information. If you opted into receiving our targeted advertising using our cookie banner, you may opt out of targeted advertising by (1) clicking the “Do Not Share My Personal Information” link in the footer below and following the instructions; (2) clicking in our app on the “Personal Information Sharing” link in your Privacy Controls and following the instructions; or (3) setting your cookie preferences to deny non-essential cookies. More information on your opt out options is provided here.

Once you make an opt-out request, we will wait at least 12 months before asking you if you want to re-opt into “sales” or “shares” of your personal information.

Right to limit the use and disclosure of sensitive information

You have the right to direct us to only use your sensitive information, such as precise geolocation data or health data, for limited purposes, such as providing you with the services you requested. We obtain your express consent before processing your sensitive information and only use it to provide the Services, in accordance with your privacy settings.